FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions about our products, orders, shipping, and more.
Shipping & Delivery
How long does shipping take?
We process orders within 24 hours and ship 7 days a week. Non-custom orders ship within 2 days. Custom prints ship within 2 days after you approve the proof. Transit time depends on the carrier and destination.
Do you ship internationally?
We ship to the United States and Canada only. Large equipment ships within the U.S. only.
Returns & Refunds
What is your return policy?
Non-custom items can be returned within 15 days of delivery, and the customer pays return shipping. Custom and personalized items are final sale, except for defects, transit damage, or an item we sent in error.
What if my order arrives damaged?
We're sorry that happened. Contact us with your order number and photos, and we'll make it right with a replacement or refund.
Gift Cards
How do I redeem a gift card?
Enter your gift card code at checkout in the gift card or discount field. The balance will apply to your order total.
Do gift cards expire?
Gift cards do not expire. You can use the remaining balance on a future order.
Account & Security
How do I reset my password?
Go to the account login page and click Forgot password. We'll email you a secure link to create a new password.
Is my payment information secure?
Yes. Checkout is encrypted and processed through trusted payment providers. We never store full card details on our servers.
Other
How can I contact customer support?
Email info@plartprint.com or call +1 (832) 806-8686. Our team is available Monday to Friday, 8 AM to 5 PM Central Time.
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POPULAR QUESTIONS
How long does shipping take?
We process orders within 24 hours and ship 7 days a week. Non-custom orders ship within 2 days. Custom prints ship within 2 days after you approve the proof. Transit time depends on the carrier and destination.
Can I see a preview of my personalized art?
Yes. After you order and upload your photo, our designer emails you a proof. We print only after you approve it.
What if my order arrives damaged?
Contact us with your order number and photos, and we'll make it right with a replacement or refund.
Do you ship internationally?
We ship to the United States and Canada only. Large equipment ships within the U.S. only.
What is your return policy?
Non-custom items can be returned within 15 days of delivery, and the customer pays return shipping. Custom and personalized items are final sale, except for defects, transit damage, or an item we sent in error.
